Australia's Local CPAP Specialists — 1300 27 27 66

Shipping Policy

Last updated: 7 August 2026

1. Where we deliver

[CONFIRM: whether shipping is AU-only or international]

Our store is configured for Australian delivery, prices are in Australian dollars, and our published rates below are domestic rates.

2. Order processing

Orders are processed on business days (Monday to Friday, excluding NSW public holidays). Orders placed on a weekend or public holiday are processed on the next business day.

[CONFIRM: order cut-off time for same-day dispatch, and standard dispatch time frame]

Where a product requires a prescription or clinical documentation, dispatch may be held until that documentation is received.

3. Delivery rates

[CONFIRM: current shipping rates — the rates published previously do not match the rates configured in the checkout. See the note below.]

The rates previously published by MyCPAP were:

  • Free delivery on orders over $100
  • Orders of $100 or less: Standard $10, or Express $20

These figures must be confirmed against the live checkout before this page is published. The rates shown at checkout are the rates that apply to your order.

4. Carrier and delivery times

Deliveries are sent via Australia Post. Delivery time frames depend on your location and on Australia Post’s network. Express Post delivery time frames apply only to addresses within the Australia Post Express Post network; outside that network, Express Post is the fastest available service but is not next-business-day.

All delivery time frames are estimates and are not guaranteed.

5. Tracking

Where tracking is available you will receive tracking details by email once your order is dispatched.

6. Incorrect or incomplete addresses

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, we may ask you to pay the cost of re-delivery.

7. Lost, delayed or damaged deliveries

If your order has not arrived within the expected time frame, or arrives damaged, please contact us and we will investigate with the carrier. Your rights under the Australian Consumer Law are not affected by this clause.

8. Contact

[CONFIRM: privacy contact email and postal address]