Australia's Local CPAP Specialists — 1300 27 27 66

Shipping policy

Last updated: 23 September 2026

1. Where we deliver

We deliver within Australia only. All prices and delivery rates are in Australian dollars.

2. Order processing

Orders are processed on business days, Monday to Friday, excluding NSW public holidays. Orders placed on a weekend or public holiday are processed on the next business day.

Where a product requires a prescription or clinical documentation, dispatch may be held until that documentation is received.

3. Delivery rates

  • Standard delivery: A$10.00
  • Standard delivery on orders of A$100.00 or more: free
  • Express delivery: A$20.00

The rates shown at checkout are the rates that apply to your order.

4. Carrier and delivery times

Deliveries are sent via Australia Post. Standard delivery is estimated at 3 to 5 business days and depends on your location and on the Australia Post network. All delivery time frames are estimates and are not guaranteed.

5. Tracking

Where tracking is available you will receive tracking details by email once your order is dispatched.

6. Incorrect or incomplete addresses

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, we may ask you to pay the cost of re-delivery.

7. Lost, delayed or damaged deliveries

If your order has not arrived within the expected time frame, or arrives damaged, please contact us and we will investigate with the carrier. Your rights under the Australian Consumer Law are not affected by this clause.

8. Contact

MyCPAP, Suite 2, 65 Nicholson St, St Leonards NSW 2065
1300 27 27 66 · enquiries@mycpap.com.au